Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
What is the return policy for SHOEBACCA orders?
We offer a 365-day return policy for unworn items in their original packaging. Simply use our online portal to generate a return shipping label.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
Are the products sold on SHOEBACCA.com authentic?
Yes, we guarantee that all products sold on our site are 100% authentic and sourced directly from the brands or authorized distributors.
Do you offer international shipping?
Currently, we ship to many countries worldwide. International shipping rates and delivery times vary by location and are calculated during the checkout process.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Klarna.